Dear Customer, you are making your reservation directly through our official HOTELES PALACE website (Star Palace, Pacific Palace, Oceano Palace, Luna Palace) located in Mazatlán, Sinaloa. We appreciate your preference and hope to provide you with the best possible service.

• 1. Once the total or partial payment is made within our platform, we take responsibility for providing you with a room with the characteristics and at the hotel you chose (In case of problems beyond our responsibility or force majeure regarding the availability of the rooms you chose, you will be relocated within our hotels to rooms of equal or higher category than the ones you booked). If otherwise, due to issues in our availability system, we will contact you to clarify any situation that may arise in a total or partial cancellation on our part.
• 2. The customer reserves the right to cancel, with the possibility of postponing their reserved days for a maximum period of 6 months after the date of their initial booking, with a maximum deadline of 5 business days before the hotel check-in date, and in any case being non-refundable, except for duplicate payments within our platform or incorrect charges.
• 3. These cancellation policies apply only to our official website Hotelespalace.mx, official WhatsApp (669 216 1096), Our Official Facebook pages (Pacific Palace Mazatlán, Hotel Oceano Palace Mazatlán, Star Palace Beach Hotel, Luna Palace Mazatlán), and reservations made through the following numbers: 669 989 3211 and 669 989 3212.